Got questions? We've got answers.

Visit the Shopify App Store, find Fluxley, and click 'Add app'. Once installed, Fluxley will guide you through connecting to your store and setting up your discount limits. The whole process takes about 5 minutes.

Fluxley works with all Shopify plans, including Basic, Shopify, Advanced, and Plus. It also works with development stores for testing.

No! Fluxley adds a block to your theme editor that you can place wherever you want on your product pages. No code required - just drag and drop in the theme customizer.

Absolutely. If you have a Shopify development store, Fluxley runs in demo mode with no real charges. You can test the full negotiation experience before launching on your production store.

When a customer clicks 'Negotiate Price', they chat with our AI. The AI doesn't just accept their first offer—it finds the smallest discount that will actually close the deal, keeping more money in your pocket while making the customer feel like they got a win.

Never. The discount code generation is handled by code, not the AI - so even if the AI behaves unexpectedly, discounts beyond your limits are impossible. The code simply won't allow it.

The customer gets a unique, single-use discount code instantly—no waiting, no friction. They apply it to their cart and complete the purchase. You've just converted a customer who was about to bounce.

Yes! Fluxley works seamlessly with product variants. Whether your product has different sizes, colors, or other options, customers can negotiate on any variant. The discount applies to whichever variant they're viewing.

Yes! Set a global default, then customize per-product. Protect your margins on new arrivals, move old inventory faster with higher limits. You control exactly how much flexibility each product gets.

Absolutely. You can enable or disable Fluxley on a per-product basis. Products where negotiation is disabled won't show the 'Negotiate Price' button.

Not currently, but custom instructions are a planned feature.

Nothing until it works. Free to install, no monthly fees. We take 1% only on sales Fluxley actually helps you close. If it doesn't convert customers, it costs you nothing.

Any order that uses a discount code generated through a Fluxley negotiation. If a customer negotiates a discount but never uses the code, you're not charged.

Fluxley uses Shopify's built-in billing system. Commissions are calculated and charged every 30 days through your regular Shopify invoice. No separate payment method needed.

Yes. Fluxley only accesses the minimum data needed to function - product information, discount codes, and order data for billing. We don't store sensitive customer information and all data is encrypted in transit.

Fluxley needs access to: read products (to know what's being negotiated), create discount codes (for deals), read orders (for commission calculation), and read/write metafields (to store settings). We don't access customer payment information.

The discount code generation is handled by code, not the AI. Even if someone manipulates the AI into saying something weird, the actual discount is enforced programmatically. It's impossible to get a discount beyond your limits - the code simply won't allow it.

Email us at support@fluxley.ai and we'll get back to you within 24 hours. For urgent issues, include 'URGENT' in your subject line.

Absolutely! We love hearing from merchants. Email your feature requests to support@fluxley.ai and we'll consider them for future updates.